Frequently Asked Questions

Everything you need to know about your LONGER electronics and orders.

What is the standard shipping time for LONGER products?

Most orders are processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number once your package is dispatched.

Do LONGER electronics come with a warranty?

Yes, all our electronic devices include a 12-month limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.

What is your return policy for open-box items?

We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging and accessories. A restocking fee may apply if the product shows signs of use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger purchases, we also offer financing options through Klarna and Affirm.

Are software updates included for my device?

Absolutely. LONGER provides regular firmware and software updates to improve performance and security. You can download the latest versions directly from our Support portal.

Do you offer technical support if I have trouble with my setup?

Yes, our dedicated technical support team is available via live chat and email from Monday to Friday, 9 AM to 6 PM EST, to help you with any configuration issues.